Tie Creator Help and FAQ

Help and FAQ

HOW LONG HAVE YOU BEEN IN THE CUSTOM-MADE TIE BUSINESS?

We have been in the custom-made garments for two generations, more than 35 years. We have revolutionised our business model, making available our design capabilities to you – the real designer, anytime and anywhere!

 

WHAT IS YOUR COMPANY BACKGROUND?

TieCreators is a family based business in Birmingham, UK, with over 35 years of experience in designing and manufacturing bespoke garments. We have the experience and expertise to create custom ties, scarves and sleeves at great prices and within short timescales.

 

CUSTOMISED PRODUCTS

A custom product simply means that you design your tie, novelty tie or scarf just as you want, no compromises. Choose a canvas, apply colours, add logos and then select your size. The limitless options allow you to create designs as individual as your company brand, values, event or even your personality.

We specialise in woven and printed ties, novelty ties, and ladies neck and head-scarves. Even apply your unique message onto your tie or scarf sleeve.

 

CAN I ORDER A READY-MADE PRODUCT OFF THE SHELF?

No - we are a "made to order" company so all of our products are made exactly to your design and size specifications. TieCreators is all about custom-made neckwear. Using our wide range of canvases you can create any design you want.

 

HOW ARE YOU ABLE TO OFFER QUANTITIES FROM ONE AT SUCH AFFORDABLE PRICES?

TieCreators are able to offer affordable prices because you are the designer. This coupled with the right business model allows you to enjoy our high quality custom ties, scarves and sleeves at competitive prices.

We hope you are delighted with our products and service so much you will trust us with all your custom neckwear...

 

HOW MANY DESIGNS CAN I HAVE IN A SINGLE ORDER?

Our prices are generally based on total order quantity. You may choose different fastening and weaves all in one order. On occasion, some different designs can be considered in the same order.

 

WHAT'S YOUR MINIMUM ORDER QUANTITY?

We have no minimum order quantity across the tie product range! For scarves, the minimum order quantity is determined by the manufacturing process, these are:

Dry dye manufacturing process:

  • Polyester Georgette – 1
  • Cotton – 1

Wet dye manufacturing process:

  • Polyester – 25
  • Silk-25

You can order from a single quantity to thousands. The price is always based on your total order quantity – regardless of how many different design and sizes you choose.

 

DO YOU OFFER LARGE QUANTITIES?

Our manufacturing department can fulfil any size order, from a single quantity to thousands. Of course, we offer competitive trade prices.

 

DO I HAVE TO PAY A SET-UP FEE?

No. We can't charge you a set-up fee – after all, you are the designer! A design charge is applied when we use our in-house designers to create a design for youand/or make alterations to your submitted designs.

 

ARE TAXES INCLUDED IN THE PRICE?

For European customers taxes are included in the price – this is based on UK VAT rate.

 

DO I HAVE TO PAY EXTRA FOR ANYTHING ON MY PRODUCTS?

No, there are no hidden extras – our pricing is transparent. You can see you total price when you add your customised products to your basket.

 

CAN I PAY BY BACS or CHEQUE?

Yes, please design and save your product in your basket. Then, contact us and we’ll process the order for you.

 

WHAT'S YOUR MINIMUM ORDER QUANTITY?

We have no minimum order quantity across the tie product range! For scarves, the minimum order quantity is determined by the manufacturing process, these are:

Dry Dye Application process:

  • Polyester Georgette – 1
  • Cotton – 1

Wet Dye Application Process:

  • Polyester – 25
  • Silk-25

You can order from a single to thousands. The price is always based on your total order quantity – regardless of how many different design and sizes you choose.

 

CAN I 'SEE AND FEEL' THE QUALITY AND FABRIC?

Of course, just request a sample from the 'Request a Sample' page. We will send you a sample or swatch straight away.

 

IS THE LOGO WEAVED INTO MY CUSTOMISED PRODUCT?

Yes, the logo is weaved into the woven tie at the time of manufacture. For printed ties, novelty ties and scarves the logo design is applied to a blank canvas at the time of manufacture.

 

IS THE TEXT WEAVED INTO MY CUSTOMISED PRODUCT?

Yes, the text is weaved into the tie at the time of manufacture. All elements of your design: colours, pattern, logo, and text are woven into the fabric at source. For printed ties, novelty ties and scarves, the logo design is applied to a blank canvas at the time of manufacture.

 

IS THE LOGO POSITION FIXED?

If you select a tie design with a predetermined logo or text position (such as bottom left, bottom right, centre logo) then we will always use this as the central point for applying your chosen logo. If you want to apply a logo position outside of the predetermined positions please contact us.

 

WHAT LOGO FILE FORMATS SHOULD I USE?

With our Design Studio, you can upload your logo in .png, .jpeg, .ai file formats. Our design studio allows you to remove the background of the logo and then apply.

 

DO YOU DIGITISE MY LOGO FILE FORMAT INTO A HIGH RESOLUTION IMAGE?

Yes, as part of the manufacturing process the image is translated into a high resolution image. We have a team of experts ready to digitise your logo / image to your required specifications.

 

CAN YOU HELP TIDY UP MY LOGO / IMAGE?

We have a team of experts ready to translate your logo / image into a high definition image your logo / image to your required specifications at a small extra cost. Send us your logo and we can even change it to a different shape if you want! We will email a high-resolution image back you within 3 working days, all for £20.00.

 

WHAT ARE YOUR DELIVERY TIMES?

Let us know when your event is and we will prioritise to meet your needs. Typical delivery times for each product are detailed below, for mainland UK. For orders outside of mainland UK, please add 2-3 days to the express service.

For woven ties:

  • Standard Delivery is four weeks
  • Express Delivery is three weeks. Orders shipped outside UK mainland may require additional transit time. Please contact us if you require a special delivery service.

For printed ties:

  • Standard Delivery is two weeks
  • Express Delivery is one week

For novelty ties:

  • Standard Delivery is two weeks
  • Express Delivery is one week

For polyester georgette and cotton printed scarves:

  • Standard Delivery is two weeks
  • Express Delivery is one week

For printed polyester and silk scarves:

  • Standard Delivery is four weeks
  • Express Delivery is three weeks

Addtional charges may apply for delivery sooner than the express service time frame.

 

HOW ARE YOU ABLE TO GET MY PRODUCTS TO ME SO QUICKLY?

We have in-house designers and manufacturing capabilities so we prioritise our work to fit your event schedule.

 

DO I NEED TO PAY FOR STANDARD DELIVERY?

There is a nominal postage and packaging charge.

 

DO YOU HAVE AN EXPRESS DELIVERY AND WHAT IS THE CHARGE?

Yes, Express Delivery to the UK is available for an additional charge. If you have a more urgent time frame, please contact us and we will try to help you.

For woven ties:

  • Express Delivery is three weeks and costs £30.00

For printed ties:

  • Express Delivery is one week and costs £15.00

For novelty ties:

  • Express Delivery is one week and costs £10.00

For polyester georgette and printed scarves:

  • Express Delivery is one week and costs £10.00

For printed polyester and silk scarves:

  • Express Delivery is three weeks and costs £30.00

 

 

ARE THERE ANY INTERNATIONAL DELIVERY CHARGES?

Yes. A charge is applied based on approximate weight of your package and which country we are shipping to.

 

HOW DO I KNOW MY ORDER HAS BEEN PROCESSED?

You will receive a confirmation email from us shortly after your transaction completes, to acknowledge your order. If you do not receive this email within 24 hours, please contact us.

 

HOW LONG DO I HAVE TO WAIT FOR MY CUSTOM PRODUCTS?

With the best production facilities available today, we aim to fulfil your order as per your delivery option, standard (4 weeks) or express (3 weeks). In some instances, we will seek your approval of a Final Production Sheet before we begin manufacturing.

If you require your order earlier than this, please enquire with us as we can often fulfil orders in very short timescales.

 

CAN I GET A SAMPLE OF MY DESIGN?

As your tie / scarf is custom manufactured, a sample can only be made by placing an order for a single quantity. Alternatively, once and order is placed, we are able to show you an image of a swatch for approval.

 

HOW CAN I CONTACT YOU?

Email: info@tiecreators.com
Telephone (UK): +44 (0)121 663 0268

Alternatively, write to us:

Tie Creators Ltd,

Unit C Hamstead Industrial Estate,

Austin Way, Hamstead,

Birmingham,

B21 9QU,

 

WHICH BROWSER IS BEST TO USE THE TIECREATORS.COM WEBSITE?

Our website works perfectly in Internet Explorer, Mozilla Firefox and Google Chrome for Windows operating systems Apple users can fully enjoy TieCreators.com on Safari.

 

WHEN I RECEIVE MY TIES, WILL THE COLOURS BE EXACTLY AS THEY ARE DISPLAYED ON THE SCREEN?

Each screen resolution is different so there is a chance that the colours may vary slightly. For your assurance our threads are matched to Pantone codes.

In some instances we can weave a small swatch for review of the colours and logos at a small charge.

 

MAY I REQUEST A COLOUR THAT IS NOT IN YOUR DESIGN STUDIO?

Our palette online is a subset of colours available in our database. If you require a colour that is not on our palette, get in touch with us. Our threads are matched to the Pantone codes. You can also send us a swatch of a colour you require and we will match it for you.

 

WHAT OPTIONS ARE AVAILABLE FOR TIES AND SCARVES?

Different options are available across tie and scarf products, these are:

For ties the options are:

  • Woven ties – fabric, weave and fastening types
  • Printed ties – fastening types
  • Novelty ties - fastening types

For printed scarves, the options are:

  • Dry print dye process – fabric: polyester georgette and cotton
  • Wet print dye process – fabric: polyester and silk poke ties and scarves are available in any size option - these are detailed on the essentials page.

 

WHAT SIZES ARE AVAILABLE YOUR TIES AND SCARVES?

For woven, printed and novelty ties we have different sizes - adults, youths and child.

  • The specifications are detailed on the Tie Essentials page

For woven and printed scarves we have different sizes - long, regular and petite.

  • The specifications are detailed on the Scarf Essentials page.

 

WHAT IS THE MANUFACTURING PROCESS FOR MY SCARF?

We have two manufacturing processes, a dry and wet dye application to the fabric.

  • 1. For the dry dye manufacturing process we will translate your design perfectly and then using the latest technology apply dyes to the fabric and then press the fabric for a perfect finish. This process allows unlimited colours, shading and design intricacy.
  • 2. For the wet dye manufacturing process your design is translated into constituent individual colours and each sequentially applied to the fabric. We then wash, steam and press the fabric to get a perfect finish. This design is best with no more than five colours.

 

WHICH DIFFERENT FABRICS CAN I CHOOSE FOR MY SCARF?

Our neck scarves and head scarves are available in 4 fine fabrics:

  • 1. Polyester Georgette – a polyester woven textile that is lightweight with a crinkly and sheer texture. The twisted crepe fibres give a springy quality that gives the fabric a lively, flowing look.
  • 2. Cotton – a soft, lightweight casual look. Popular for its ability to be laundered and its durability. Sewn with a machine finished hem.
  • 3. Polyester – a flat woven strong fabric that holds colour well. Very durable, soft touch, and flowing.
  • 4. Silk – A very fine flowing fabric that holds colour vibrantly and allows optimum clarity on designs of logo and patterns through highly specialized wet dying process.

 

I'VE ALREADY GOT MY PERFECT TIE, CAN YOU RECREATE IT FOR ME?

Yes. Simply, send us your tie and our experts will manufacture as many as you'd like! We are also happy to create any variance to your original tie.

 

CAN I USE A RECENTLY CREATED TIE FROM YOUR WEBSITE FOR MY DESIGN?

Yes, contact us and we will send you the design name and specifications used.

 

CAN I CHOOSE A TIE OR SCARF DESIGN I SEE ON YOUR WEBSITE?

Yes, all the designs on the website have been created by customers. We can make the design available for further design changes.

 

DO YOU HAVE SOME ADVICE TO HELP ME DESIGN MY TIE OR SCARF?

Yes, please visit our Facebook page for ideas on designing your tie.

 

ARE ALL MY DETAILS KEPT SECURE?

When you order online at TieCreators, your credit card details are handled electronically – no human contact is involved. We do not access or store your bank or credit card information. Online payment processing are handled by PayPal or Sage, who guarantee your account safety.

We will never forward your personal details to anyone or any source.

 

 

WHAT ARE YOUR TERMS AND CONDITIONS?

Please view our Terms and Conditions listed here

 

HELP

If you need help, please view our FAQs. Of course, you are welcome to contact us.

 

WE HOPE YOU WON'T NEED TO RETURN YOUR TIE, BUT IF YOU DO?

If you return a tie to us because you consider it defective, we will examine the returned tie and notify you if you are entitled to a refund, via e-mail within a reasonable period of time. We will usually process any refund due within 30 days. We will refund the price of a defective tie in full, any paid delivery charges and any reasonable costs you incur in returning the item to us. Funds will be returned usually in the same method as your original purchase.

At TieCreators, we value your business and will make every effort to manufacture your custom products to your required specification. If you are not happy with your order, please get in touch, we will make every reasonable effort to put it right for you.