Tie Creators Privacy policy

Privacy Policy

TieCreators.Com Privacy Policy

Last updated May 2018

This Privacy Policy describes our policies on the collection, use and disclosure of your information in connection with your use of our websites and communications, emails and chat (“Site” or “Sites”). When used herein, the terms “we”, “us” and “our” refer to TieCreators Ltd. For the purposes of data protection legislation, we are a data controller for the information we hold about you in providing our Site.

By visiting the Tiecreators.com website which displays this Privacy Policy or by otherwise interacting with Tiecreators.com, you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the Tiecreators.com services agreement related to our products or services you utilise and/or purchase.

When this Privacy Policy uses the term “personal data,” we mean any Data that relates to an identifiable individual, including their name, address, payment details or email address. The specific data we collect is described in this policy.

We encourage you to read the entire Privacy Policy, which consists of the sections listed below:

  •          Information We Collect
  •          How we Use Cookies
  •          How We Use Your Personal Data
  •          How Long We Keep Your Personal Data
  •          Who We Share Your Personal Data With
  •          Where We Transfer Your Personal Data
  •          How We Keep Your Personal Data Safe
  •          Your Rights In Relation To Your Personal Data
  •          Links to Other Websites
  •          Changes To This Policy
  •          Controlling Your Personal Information
  •          Contacting Us

Information We Collect.

Contact and demographic information. We collect and retain personal contact and demographic information that you submit to us voluntarily in signing up to our website, enquiring and/or purchasing products and services. This includes your name, organisation name, address (including mailing), web address, telephone number, fax number and e-mail address. Additionally, we collect contact information provided to us during any correspondence relating to customer support in connection with products and services separate to accessing the website.

Financial Information. We DO NOT collect or retain financial information you provide when you order and pay for our products and services. When you place an order, payment is required before we manufacture bespoke products. All financial transactions are managed by third-party organisations, including Banks for BACS transfer or PayPal / SagePay for debit or credit card transactions. These third-party organisations do not allow TieCreators Ltd representatives to access any customer financial information.  Please visit the relevant security policy of the third party that you will be using to process the payment if further information is required.

Information on your use of the Site. We collect information about the device with which you use the Sites and information on your use of the Site itself, such as Internet Service Provider, browser type and version, pages visited, information accessed, and the Internet Protocol (IP) address you use to connect to the Internet.

Chat Recording and Monitoring. To ensure TieCreators.com customers receive quality service, TieCreators Ltd stores and monitors chat conversations. These communications, between TieCreators.com customers (or potential customers) and employees, are evaluated by TieCreators.com representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How We Use Your Personal Data.

To perform our contract with you. We use this information to perform our contract with you and fulfil your requests, such as:

  •          Sending you requested service information;
  •          Responding to customer service requests, questions and concerns;
  •          Design and communicate your bespoke design across our product range;
  •          Manufacture of your bespoke order;
  •          Fulfilling your order ; and
  •          Billing for products and services;

Note that, generally, you may not opt-out of these communications, which are transactional and not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us.

We also engage other companies, individuals, and affiliates of Tiecreators.com to perform specific functions and services for you. These third parties provide:

  •          fulfilment services to deliver products and services to our customers
  •          process money transfers via BACS;
  •          process credit card payments;
  •          provide marketing assistance; 
  •          remove duplicate information from customer lists.

To contact you. If you choose to register on our Sites, contact us to enquire re product or service or place an order we will use the personal data you give to us to contact you through to successful completion of your orders. In addition, holding this information enables us to provide a more streamlined service, including reduced manufacture lead time for repeat orders. If you do not want us to hold any of your personal information then you may request us to delete all information by emailing us at info@tiecreators.com.

We may also send you information or offers from time to time to the email address we have on file (as further outlined in this Privacy Policy). If you do not want to receive postal or electronic communications, you may withdraw your consent at any time, by emailing us at info@tiecreators.com.

*For services in the United States, by registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, inquiry and/or application for purposes

To protect our Site and our business. We monitor use of the Sites and we use the information we collect, including personal data, to pursue our legitimate interest in protecting you, others and the Site itself by:

  •          preventing abuse of the Sites and investigating and/or seeking prosecution for any potential threats to or misuse of the Sites;
  •          ensuring compliance with the applicable terms of service and this Privacy Policy;
  •          investigating violations of or enforcing these agreements; and
  •          otherwise protecting the intellectual rights and property of TieCreators Ltd

To improve our services. In order to pursue our legitimate interest in improving our Sites, we also use personal data to conduct research and analysis and to identify what services you and other customers like you need:

  •          to better understand how people interact with our websites to provide communications about products which we think will be of interest to you; and
  •          to determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish and if you wish to do so, please contact us at info@tiecretors.com to update your communication preferences. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

How Long We Keep Your Personal Data.

We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where products or services have been purchased we will retain your order information for 10 years to facilitate an improved service, including reduced design and manufacture lead time for reorders. We will adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites.

Who We Share Your Personal Data With.

We DO NOT share your personal data with external companies except for the purposes of fulfilling orders e.g. courier companies to ship ordered products to our customers. There may be instances it is required to share your personal data, such as:

We will also share your personal data:

  •          As required by law, court order or other government or law enforcement authority or regulatory agency in order to enforce or apply our agreements
  •          When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request. This includes exchanging information with law enforcement, other companies and organisations for fraud protection, credit risk reduction or other similar purposes.

Where We Transfer Your Personal Data.

Our Sites are operated in UK, with data we collect will be transferred to and processed in the UK.

TieCreators Ltdcommits to resolve complaints about your privacy and our collection or use of your personal information. Individuals with inquiries or complaints regarding this privacy policy should first contact TieCreators Ltdby email at info@tiecreators.com. We will investigate and attempt to resolve any complaints or disputes within 45 days of receiving your complaint. If we are unable to resolve your complaint we will advise of a suitable dispute resolution mechanism to arbitrate a solution.

How We Keep Your Personal Data Safe.

We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer and to any tiecreators.com username and password, and to be sure to sign off when you are finished using a shared computer.

Your Rights In Relation To Your Personal Data.

You will be entitled to ask us:

  •          For access to a copy of your personal data
  •          To correct, erase or restrict our processing of your personal data
  •          To transfer the information you have provided under contract or consent to another organisation
  •          To stop processing your information, by withdrawing your consent or objecting to our legitimate interests.

Your rights in relation to your personal data are limited in some situations. For example, if we have a legal requirement or a compelling legitimate ground we may continue to process your information. We will provide you with information on whether there are limits or exemptions that apply to any request that you make.

You also have the right to make a complaint if you feel your personal data has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority. This can be the supervisory authority where you reside or work, or where you believe a breach has taken place.

Links To Or From Other Websites.

Tiecreators.com has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We recommend that you review privacy policies of every online service you use before submitting any personal data and direct any concerns to the site administrator of that website.

Changes To This Policy.

We may amend this Privacy Policy at any time, and post a notice on our Site prior to the change becoming effective.

Controlling Your Personal Information

You may request details of personal information which we hold about you under the General Data Protection Regulations. If you would like a copy of the information held on you please write to writing to us at info@tiecreators.com or by mail at Unit C Hamstead Industrial Estate, Austin Way, B42 1DF, Attention: Privacy Team.

If you believe that any information we are holding on you is incorrect or incomplete, or that you no longer want us to hold your personal information please write or email us as soon as possible, at the above address. We will promptly correct or delete any information as per your request.

Contacting Us.

If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at info@tiecreators.com or by mail at Unit C Hamstead Industrial Estate, Austin Way, B42 1DF, Attention: Privacy Team.